Check our FAQs

• Edge provides background and drug screening solutions throughout the US, Canada, and Mexico.

• Absolutely! With Edge, you will have direct access to the client support team with direct phone numbers and emails.  Call, text, or email us any time.

• No! You can reach out to Edge directly and are never required to submit a ticket.

• 95% of phone calls are answered right away and over 90% of emails are returned in less than 30 minutes.

• Depending on the services being requested and areas being searched, most reports are completed in less than 72 hours.  Edge goes directly to the county or state to obtain criminal history information.

• Yes. Edge has 2-3 people simultaneously reviewing your information before reporting it to you to make sure it has the proper identifiers as your applicant, that it meets are FCRA, federal, and state regulations, and that all information is complete.

• Yes! Edge integrates with most of the major ATS platforms, including UKG, Workday, iCIMS, Paylocity, TalentReef, Greenhouse, Oracle, and many more.

• Edge provides criminal history, criminal monitoring, drug screening (both lab-based and instant kits), employment verifications, education verifications, references, DOT requirements, healthcare sanctions, MVR, credit reports, FMCSA clearinghouse, social media searches, various occupational health services, I-9, and many more.

• There isn’t a single “best” background screening company for every organization, but the best providers all have one thing in common – they make customer service a priority.  Edge’s customer service is built into everything we do.  Our account manager and customer service team are all based at our corporate office in Florida and never offshored.  Our clients have direct access to the team without having to go through a generic support queue.

• Most organization don’t change providers because of price – they change because of service.  Many HR professionals become frustrated when they can’t reach a knowledgeable person, receive inconsistent answers, or feel like they’re just another account number.  Delayed responses, compliance concerns, and inaccurate reports impact hiring timelines and candidate experience.  Edge takes a different approach.  Most of our team has achieved their FCRA Advanced Certification, with many years’ experience in our industry.  In addition to having direct access to our team, we also conduct regular business reviews and provide ongoing training, as well as proactively communicate regulatory updates so our clients stay informed.

• Absolutely! When questions arise regarding compliance, hiring regulations, adverse action, or report interpretation, speak with experienced professionals who understand US employment laws can make all the difference.  Edge is 100% US based client service and support.

• While price is important, it shouldn’t be the deciding factor.  Make sure to consider these questions:
  • Will you have a dedicated account manager?
  • Is customer support easy to reach?
  • Does the provider have compliance experts on staff?
  • Are reports researched directly from the source?
  • Can they integrate with your HRIS or ATS?
  • Do they provide ongoing training and business reviews?
  • How long have they been in business?
  • What is their client retention rate?
• At Edge, we believe long-term partnerships are built through responsiveness, compliance, and accuracy.  That’s why organizations across healthcare, manufacturing, retail, finance, education, government, transportation, staffing, and many other industries continue to trust Edge after decades of working together.

• Technology has become similar across much of the background screening industry.  What truly separates providers today is how they support their clients.  Edge combines great technology with personalized service, experienced compliance professionals, and dedicated account management.  Our clients receive direct access to real people who understand their program – not just a general support inbox.  We also believe accuracy matters more than automation.  Rather than relying solely on robotic processes or database-only searches, Edge researches information directly from original county and state sources whenever appropriate to help deliver more accurate and compliant reports.

• Anyone can say they perform background checks. PBSA Accreditation means an independent third party has audited our operations, compliance, security, quality controls, and screening procedures to verify we follow the industry’s highest standards. It’s similar to the difference between saying you’re compliant and having an outside organization verify it.
• Accreditation is voluntary, and only a portion of screening providers earn it and maintain it. For employers, accreditation provides confidence that a screening company follows industry best practices rather than simply meeting the minimum legal requirements.

• You can select “Forgot your password,” and follow the prompts to reset your password. If you are unable to reset your password after following the prompts, please contact our Client Services Department at 888-643-5716 or email cs@edgeinformation.com.  Our Client Services Team will then troubleshoot the issue.

• If your account is on hold, you will need to call our Client Services Department at 888-643-5716, and they will be able to direct you from there.

• You can call our Drug Screening Department at 1-800-679-8326 or send an email to drugmailbox@edgeinformation.com, and they will ship the new supplies to you.

• Please call 888-643-5716 and one of Edge’s Client Service Team will be able to assist you.

• The applicant can call or email our Client Services Department at 888-643-5716 or cs@edgeinformation.com to request a copy of their background check. Our Team will verify the applicant’s identity and confirm a valid email address to which we will have a copy of the background check sent.

• If your applicant feels that information was incorrectly reported on their background check, they can call our Compliance Department at 800-889-4473 to discuss opening a dispute, or they are welcome to email the Department at compliance@edgeinformation.com.

• The Fair Credit Reporting Act is a US Federal Government legislation that governs how Edge operates as a Consumer Reporting agency, which conducts background screening for employers. It is not required that a credit report be pulled for you to receive notification regarding the FCRA.

• You can call or email out Client Services Department at 888-643-5716 to request a copy of your background check. Our Team will verify your identity and confirm a valid email address to which we will have a copy of the background check sent.

• If you feel that information was incorrectly reported on your background check, you need to call our Compliance Department at 800-889-4473 to discuss opening a dispute, or you are welcome to email the department at compliance@edgeinformation.com.

• Our drug screening lobby is open Monday to Friday, 8am to 4pm, excluding federal holidays.

Click Here To Schedule Appointment For Drug Testing, Fingerprint or DNA Collection Services

You can walk-in or please call us at 321-722-3343, Ext. 501, to set up a screening or fingerprinting appointment.
Click Here To Schedule Appointment For Drug Testing, Fingerprint or DNA Collection Services