Decision Insights Survey

1. Company Information

Your Company Name: *

Your Role/Title: *

2. Platform and Service Evaluation

If you saw a demo of our platform, do you feel it was user-friendly and would meet your needs?
YesNo
Partially – Please explain:

Were there services not offered by Edge that you needed? If so, please explain:

3. Pricing

Do you feel our pricing was competitive?
YesNoNot Sure

4. Sales Experience

Do you feel that your salesperson was responsive to your needs?
YesNo
If No - Please explain:

Do you feel that your salesperson was knowledgeable about Edge’s offerings?
YesNo
If No - Please explain:

5. Decision Overview

Which company did you choose instead of us?

What were the top factors influencing your decision? (Select all that apply)
CostTurnaround TimeTechnology/IntegrationAccuracy/ReliabilityCustomer SupportCompliance ExpertiseReputation/Reviews
Other:

What stood out about the selected provider compared to us?

6. Feedback for Improvement

What could we have done differently to win your business?

Would you consider working with us in the future? Why or why not?

Please provide any additional information that you feel would be helpful for Edge to know about your experience:

Thank you for your feedback! If you’d like to discuss your experience further, please contact me directly at janiceh@edgeinformation.com or 1-800-725-3343 ext. 401