To ensure confidence and enhance compliance in hiring, businesses partner with employment background check providers. These companies must show a high level of reliability. With many vendors available, businesses must sift through the list to find a reliable one. Fortunately, HRO Today Baker’s Dozen’s ranking of HR and screening service providers simplifies the search process. This article explores why these rankings matter and how they influence the background screening industry.
What the Baker’s Dozen Is?
HRO Today, a leading digital publisher and event organizer in the Human Resources community, is the force behind Baker’s Dozen. HRO Today’s Baker’s Dozen rankings recognize the top HR outsourcing providers.
The name borrows the concept of the baker’s dozen from medieval times. Bakers added an extra loaf to a dozen loaves to avoid being punished for selling underweight bread. So, the baker’s dozen became 13 loaves in total.
By borrowing the term, HRO Today communicates that their selection of top HR service providers is beyond a standard ranking by offering a more generous, trustworthy, and data-driven evaluation.
Each year, HRO Today’s Baker’s Dozen awards top Human Resources Outsourcing (HRO) service providers in various categories, such as Recruitment Process Outsourcing (RPO), Managed Service Providers (MSP), and others. The rankings are based on customer satisfaction ratings.
Why Employers Rely on It?
Employers respect HRO Today’s Baker’s Dozen ranking results for the following reasons:
1. It Is Based on Real Client Experiences
Employers rely on the rankings because of the methodology. They are not based on an analyst’s opinion or on HRO Today staff views. Rather, they are based on surveys and feedback from actual HR professionals and customers who use the services daily.
2. It Focuses on the Three Pillars of Excellence
The Baker’s Dozen focuses on three critical areas of performance.
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Quality of Service
Baker’s Dozen gives high value to the quality of service of an employment background screening company. This includes accuracy of results, fast turnaround time, dedicated client support, and ease of technology use. All these are important for efficient hiring.
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Breadth of Service
A top-ranked employment background check provider must show the ability to manage complex and diverse employment screening requirements. This means that it can handle global screening, drug testing, occupational health services, and specific compliance checks.
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Size of Deal
To score high in this area, the pre employment screening company must deliver consistent, excellent service across clients of all sizes. The quality of service is maintained, ranging from mid-market companies to large enterprises..
1. It Sets Top Providers Apart
Finding reliable pre-employment screening companies can be challenging, especially with so many in the market. But with the Baker’s Dozen ranking, employers’ work has been made easier.
2. It Represents Proven Reliability Over Time
Providers that consistently make the list year after year invest in technology and innovation, build strong client relationships, and continuously improve their services.
How Edge Achieved Its Rankings?
Edge Information Management ranked in the Baker’s Dozen for Pre-Employment Screening services in the Midsize Program Leaders list for 2025.
2025 Awards in the Midsize Program
It earned recognition in the following categories:
- 2nd place – Overall Midsize Program Leaders
- 2nd place – Breadth of Service Leaders (Midsize Program)
- 2nd place – Quality of Service Leaders (Midsize Program)
- 1st place – Size of Deals Leaders (Midsize Program)
Edge’s Winning Formula
Superior Service and Responsiveness
Edge prioritizes excellent customer service and quick response. A client from a Volunteer Program complimented them for their “professional, goal-oriented, diligent in hearing our needs and exceptionally responsive.”
Edge is well known for the phenomenal service they provide to clients, backed by:
- 98% client retention
- 95% of calls answered by live representatives
- 90% of emails are responded to within 30 minutes
Accuracy and Speed
Edge stands out for its accuracy and speed. To ensure accuracy, it has its own proprietary software, an in-house drug-testing division, and a Medical Review Officer (MRO). As for speed, most disputes are resolved within 24 hours. Background checks are completed within 24-72 hours.
Compliance and Accreditation
Edge is a founding member of the Professional Background Screening Association (PBSA) accreditation program.
Why This Matters
Edge’s ranking communicates to HR teams and compliance officers that they can be trusted. Baker’s Dozen recognition is a strong endorsement of its outstanding performance and reliability.
Final Thoughts
The HRO Today Baker’s Dozen rankings serve as an essential benchmark for employers. By relying on real customer feedback and focusing on the critical pillars of service quality, breadth, and scale, these rankings provide valuable assurance in their selection.
Edge Information Management’s recognition in the 2025 Baker’s Dozen shows the company’s superior service, technological innovation, and commitment to compliance. They demonstrate what it takes to excel in this competitive field.
For organizations striving to build trustworthy teams while minimizing risks, choosing a top-ranked provider like those featured in the Baker’s Dozen is a wise decision. This supports safer, more efficient, and more satisfying hiring experiences for both employers and candidates alike.
